FAQ

How do I get my tickets?

All your tickets will be sent to your e-mail address as e-tickets / vouchers. You need to print your e-tickets / vouchers and bring a copy with you, and show on demand to your driver, on the bus or in the train. It is very important that you carefully read all information’s printed on the e-tickets / vouchers!

When will I receive my tickets?

All your e-tickets / vouchers will be sent to your e-mail address immediately after your reservation is confirmed and payment is finalized. NB. most private transfer suppliers need to have their booking number printed on your vouchers, so here it can take up to 48 hours after you have completed your booking, before you receive your voucher/e-ticket - Your booking IS confirmed as soon as payment is finalized, it is only sending your voucher/e-tickets that take a bit longer to send to you.

Are there discounts for children?

Yes, child tickets (CHILD) are available for many of the airport transfers we offer. It is important that you check the age limit for each type of ticket before you reserve, as the age limit varies.

Do I need ID when I redeem your airport transfer tickets?

No, the person who presents the e-tickets / vouchers will get assess to the transfer. If special ID rules apply, this will clearly be printed on your e-ticket / voucher.

Can I cancel, return or refund tickets, if I cannot use them?

Paid and confirmed tickets cannot in general be cancelled, refunded or exchanged to a new date. However Ticmate and our local airport transfer agent can try and re-sell your tickets to other clients or get your tickets refunded, but we will not promise this to be successful. You can read more about our cancellation policy under “Contact” at the top-menu.

I have a question or a complaint?

Do you have any questions or in the unlikely event a complaint, please contact us on helpdesk@ticmate.com or find our phone numbers under 'CONTACT' on our site. Please note that any complaints need to be send to us no later than 14 days after the airport transfer date. If we receive a complaint after 14 days from the event/tour date we cannot guarantee that we can help you in any way!

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